PROBLEM
- The World Health Organization (WHO) defines health as a “state of complete physical, emotional and social well-being”.
- During the COVID-19 pandemic we have seen an increase in health problems as a result of isolation, increased stress and uncertainty.
- Professionals who did not have to work from home routinely faced this new normal. How to provide new services or products to help people who are working from home?
- How can we use Design Thinking to provide better services for emotional health and wellness?
APPROACH
Fakawee collaborated with ESADE Business and Law School to develop various online and presential innovation workshops to tackle the health and wellness problems associated with working from home during the COVID-19 pandemic.
16 multidisciplinary teams participated in online and presential workshops.
Some of the challenges include the following:
- How might we organise activities to create more balance between work and personal life?
- How might we optimise the physical space at home in order to be more efficient at work and more relaxed at home?
OUTCOME
- Teams conducted research with real users to understand the underlying problems associated with working from home.
- Each team created a solution which was then shared with users.
- Finally 16 improved solutions and business models were prepared.
TESTIMONIALS
“Different approach methodologies (lightning demo, lotus blossoms, etc). Mindset of “pulling the thread”, turning things over. Feed off the ideas of others. Seek inspiration in another context with a similar problem. In short: that even if you are not creative a priori, you can create / find solutions to problems!”
QUERALT
“Test, Test, Test. Double diamond. Defining the problem well is step 1. Align yourself with the archetype on which we will work. Failing is part of the process. Seek inspiration from outside. Put together ideas and solutions to create the final solution.”
CRISTINA
“Today I feel much more prepared to participate in a creative process of design thinking. The concept of the workshop has been essential to fix the concepts and tools of the process (double diamond, lightning demo, storyboard, HMW, among others). In addition, I was surprised by the importance of individual work and group work in the stages of the process, where in the end everything was a sum to arrive at the perfect solution.”
LUCAS
“It has provided me with a way of ‘creative thinking’ in design, with method. The concept of the double diamond with the phases of ideation and convergence. Processes to validate hypotheses. Experiment and prototype to learn from mistakes and how important it is to contrast with feedback.
RAMON
