{"id":8474,"date":"2021-12-14T07:04:11","date_gmt":"2021-12-14T06:04:11","guid":{"rendered":"https:\/\/fakawee.co?p=8474"},"modified":"2022-08-17T09:55:20","modified_gmt":"2022-08-17T07:55:20","slug":"how-can-we-provide-better-services-to-citizens","status":"publish","type":"post","link":"https:\/\/fakawee.co\/how-can-we-provide-better-services-to-citizens\/","title":{"rendered":"How can we provide better services to citizens?"},"content":{"rendered":"<style type=\"text\/css\">\n    @media screen and (min-width: 787px) and (max-width: 2400px) {\n      .headerbanner {\n        z-index: 1 !important;\n        overflow: hidden;\n        position: relative;\n        padding-bottom: 145px !important;\n        margin-left: -10px !important;\n        padding: 30px;\n        margin: 0;\n        width: 1040px !important;\n        height: 300px !important;\n        background: linear-gradient(\n            180deg,\n            rgba(0, 0, 0, 0),\n            rgba(0, 0, 0, 0),\n            rgba(0, 0, 0, 0),\n            rgba(0, 0, 0, 0.5),\n            rgba(0, 0, 0, 0.5),\n            rgba(0, 0, 0, 0)\n          ),\n          url(\"https:\/\/fakawee.co\/wp-content\/uploads\/2022\/05\/services-to-citizens.jpg\")\n            no-repeat center left;\n      }\n    }\n    @media screen and (min-width: 320px) and (max-width: 786px) {\n  .headerbanner {\n    z-index: 1 !important;\n    overflow: hidden;\n    position: relative;\n    padding-bottom: 145px !important;\n    margin: 0;\n    width: 100% !important;\n    height: 300px !important;\n    background: linear-gradient(\n        180deg,\n        rgba(0, 0, 0, 0),\n        rgba(0, 0, 0, 0),\n        rgba(0, 0, 0, 0),\n        rgba(0, 0, 0, 0.5),\n        rgba(0, 0, 0, 0.5),\n        rgba(0, 0, 0, 0)\n      ),\n      url(\"https:\/\/fakawee.co\/wp-content\/uploads\/2022\/05\/services-to-citizens.jpg\")\n        no-repeat center left;\n    padding: 0;\n    background-position-x:center !important;\n  }\n  div.container {\n    display: flex;\n    padding: 5px 5px 5px 5px;\n    flex-direction: column;\n  }\n  h1 {\n    font-size: 20px !important;\n    margin-left: 15px;\n    margin-right: 10px;\n  }\n  img.alignleft.size-full.wp-image-9473 {\n    margin-left: 19px;\n  }\n  .flybutton {\n    align-self: flex-start !important;\n    margin-top: 0px !important;\n  }\n  .bread {\n    padding-left: 5% !important;\n    margin-left: 0% !important;\n    margin-right: 0% !important;\n  }\n  .testimonial{\n    width: 90% !important;\n  }\n}\n<\/style>\n<section class=\"headerbanner\">\n<h1 style=\"position: absolute; bottom: 20px; color: #fff; font-family: 'Montserrat' , sans-serif; font-weight: 600; font-size: 45px;\">How can we provide better services to citizens?<\/h1>\n<\/section>\n<div class=\"bread\" style=\"z-index: 2 !important; position: relative; padding: 10px 30px; background-color: #ed145b; color: #ffffff;\"><a href=\"https:\/\/fakawee.co\">Home<\/a> &gt; <a href=\"https:\/\/fakawee.cocase-studies\/\">Case Studies<\/a> &gt; <a href=\"https:\/\/fakawee.copublic-sector\/\">Public Sector<\/a> &gt; How can we provide better services to citizens?<\/div>\n<p>&nbsp;<\/p>\n<div class=\"container\">\n<div class=\"child\">\n<h2><strong><span style=\"font-family: Oswald; color: #ed145b; font-size: 18pt;\">PROBLEM<\/span><\/strong><\/h2>\n<ul>\n<li>What does digital transformation mean for the public sector? How can we use agile techniques to support innovation in the public sector?<\/li>\n<li>Fakawee collaborated with ESADE Business &amp; Law School in order to create and facilitate an introduction to Design Thinking for a diverse group from more than 20 municipalities and public organisations.<\/li>\n<li>The objective was to provide an introduction to the Design Thinking process in order to demonstrate the value of using the methodology in the public sector.<\/li>\n<\/ul>\n<\/div>\n<div class=\"child\">\n<h2><strong><span style=\"color: #ed145b; font-family: Oswald; font-size: 18pt;\">APPROACH<br \/>\n<\/span><\/strong><\/h2>\n<p>5 Multi-disciplinary teams from different municipalities and public organisations participated in a 1 day workshop.<br \/>\nThe teams identified a problem that they face in the digital transformation of the public sector. They explored the problem from the perspective of the user and experimented with different ideas to solve the problem.<br \/>\nThe challenges selected:<\/p>\n<ul>\n<li>How can we support innovation in the public sector and, thereby, provide better services to citizens?<\/li>\n<li>How can we create more multidisciplinary collaboration in order to generate more public value?<\/li>\n<li>How can we modify job offers (working conditions) in order to attract talent?<\/li>\n<li>How can we reform the education system to boost the creative talent of teachers?<\/li>\n<\/ul>\n<\/div>\n<div class=\"child\">\n<h2><strong><span style=\"font-family: Oswald; font-size: 18pt; color: #ed145b;\">OUTCOME<\/span><\/strong><\/h2>\n<p>Each team created a solution in the format of a Solution Sketch. Teams selected and shared their favourite solutions with the group.<\/p>\n<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" class=\"alignleft size-full wp-image-9425\" src=\"https:\/\/fakawee.co\/wp-content\/uploads\/2021\/12\/Picture12-4.png\" alt=\"\" width=\"2983\" height=\"2184\" srcset=\"https:\/\/fakawee.co\/wp-content\/uploads\/2021\/12\/Picture12-4.png 2983w, https:\/\/fakawee.co\/wp-content\/uploads\/2021\/12\/Picture12-4-300x220.png 300w, https:\/\/fakawee.co\/wp-content\/uploads\/2021\/12\/Picture12-4-768x562.png 768w, https:\/\/fakawee.co\/wp-content\/uploads\/2021\/12\/Picture12-4-1024x750.png 1024w\" sizes=\"(max-width: 2983px) 100vw, 2983px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-family: Oswald; color: #ed145b;\"><strong><span style=\"font-size: 18pt;\">TESTIMONIALS<\/span><\/strong><\/span><\/h2>\n<!DOCTYPE html>\r\n<html>\r\n<head>\r\n<meta name=\"viewport\" content=\"width=device-width, initial-scale=1\">\r\n<style>\r\n\/* * {box-sizing: border-box} *\/\r\nbody {font-family: sans-serif; margin:0}\r\n.mySlides {display: none}\r\nimg {vertical-align: middle;}\r\n\r\n\/* Slideshow container *\/\r\n.slideshow-container {\r\n  max-width: 1500px;\r\n  position: relative;\r\n  margin: auto;\r\n}\r\n\r\n\/* Next & previous buttons *\/\r\n.prev, .next {\r\n  cursor: pointer;\r\n  position: absolute;\r\n  top: 50%;\r\n  width: auto;\r\n  padding: 16px;\r\n  margin-top: -22px;\r\n  color: #ed145b;\r\n  font-weight: bold;\r\n  font-size: 18px;\r\n  transition: 0.6s ease;\r\n  border-radius: 0 3px 3px 0;\r\n  user-select: none;\r\n}\r\n\r\n\/* Position the \"next button\" to the right *\/\r\n.next {\r\n  right: 0;\r\n  border-radius: 3px 0 0 3px;\r\n}\r\n\r\n\/* On hover, add a black background color with a little bit see-through *\/\r\n.prev:hover, .next:hover {\r\n  background-color: rgba(0,0,0,0.8);\r\n  color: #fff;\r\n}\r\n\r\n\/* Caption text *\/\r\n.text {\r\n  color: #f2f2f2;\r\n  font-size: 15px;\r\n  padding: 8px 12px;\r\n  position: absolute;\r\n  bottom: 8px;\r\n  width: 100%;\r\n  text-align: center;\r\n}\r\n\r\n\/* Number text (1\/3 etc) *\/\r\n.numbertext {\r\n  color: #f2f2f2;\r\n  font-size: 12px;\r\n  padding: 8px 12px;\r\n  position: absolute;\r\n  top: 0;\r\n}\r\n\r\n\/* The dots\/bullets\/indicators *\/\r\n.dot {\r\n  cursor: pointer;\r\n  height: 15px;\r\n  width: 15px;\r\n  margin: 0 2px;\r\n  background-color: #bbb;\r\n  border-radius: 50%;\r\n  display: inline-block;\r\n  transition: background-color 0.6s ease;\r\n}\r\n\r\n.active, .dot:hover {\r\n  background-color: #717171;\r\n}\r\n\r\n\/* Fading animation *\/\r\n.fade {\r\n  animation-name: fade;\r\n  animation-duration: 1.5s;\r\n}\r\n\r\n@keyframes fade {\r\n  from {opacity: .4} \r\n  to {opacity: 1}\r\n}\r\n\r\n\/* On smaller screens, decrease text size *\/\r\n@media only screen and (max-width: 300px) {\r\n  .prev, .next,.text {font-size: 11px}\r\n}\r\n.imagebox{\r\n  margin-right:40px;\r\n  margin-left: 40px;\r\n}\r\n\r\n.bg-yellow{\r\n  display: flex;\r\n  align-items: center;\r\n  background-color:#E9E9E9 ;\r\n  padding-left: 30px;\r\n  padding-top: 10px;\r\n  padding-bottom: 10px;\r\n  height: 225px;\r\n}\r\n\t\r\n@media screen and (min-width: 320px) and (max-width: 786px) {\r\n    .bg-yellow {\r\n\t  height:auto !important;\r\n\t  white-space: normal !important;\r\n      padding-left: 1px !important;\r\n    }\r\n    p{\r\n       width:90% !important;\r\n    }\r\n}\r\n<\/style>\r\n<\/head>\r\n<body>\r\n\r\n<div class=\"slideshow-container\">\r\n<div class=\"mySlides fade\">\r\n   <div class=\"image bg-yellow\">\r\n      <div class=\"imagebox\">\r\n       <img style=\"border-radius: 50%; border: 8px solid #fff;\" src=\"https:\/\/fakawee.co\/wp-content\/uploads\/2022\/08\/unnamed-13.png\" alt=\"client-image\" width=\"120\" height=\"120\" \/>\r\n      <\/div>\r\n      <div>\r\n        <p style=\"font-size: 14px; line-height: 1.6; width: 600px;\">\u201cMy deep appreciation for the work that you have done so brilliantly.\u201d<\/p>\r\n        <span style=\"color: #ed145b;\"><b>MANUEL FEREZ FERNANDEZ <span style=\"color: #000;\"> - PROGRAM MANAGER, EXECUTIVE MASTER IN PUBLIC ADMINISTRATION, ESADE BUSINESS & LAW SCHOOL. PUBLIC GOVERNANCE CENTRE<\/span> <\/b><\/span><b><span style=\"color: #ed145b;\"><\/span><\/b>\r\n      <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"mySlides fade\">\r\n   <div class=\"image bg-yellow\">\r\n      <div class=\"imagebox\">\r\n       <img style=\"border-radius: 50%; border: 8px solid #fff;\" src=\"https:\/\/fakawee.co\/wp-content\/uploads\/2022\/08\/unnamed-13.png\" alt=\"client-image\" width=\"120\" height=\"120\" \/>\r\n      <\/div>\r\n      <div>\r\n        <p style=\"font-size: 14px; line-height: 1.6; width: 600px;\">\u201cEvaluation by participants: 9,6\/10\u201d\r\n         \u201cGreat! I loved it! One of the best days of our course!\u201d<\/p>\r\n        <span style=\"color: #ed145b;\"><b>PARTICIPANT EXECUTIVE MASTER IN PUBLIC ADMINISTRATION<span style=\"color: #000;\"> - ESADE BUSINESS & LAW SCHOOL<\/span> <\/b><\/span><b><span style=\"color: #ed145b;\"><\/span><\/b>\r\n      <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<a class=\"prev\" onclick=\"plusSlides(-1)\">\u276e<\/a>\r\n<a class=\"next\" onclick=\"plusSlides(1)\">\u276f<\/a>\r\n\r\n<\/div>\r\n<br>\r\n\r\n<div style=\"text-align:center\">\r\n  <span class=\"dot\" onclick=\"currentSlide(1)\"><\/span> \r\n  <span class=\"dot\" onclick=\"currentSlide(2)\"><\/span> \r\n<\/div>\r\n\r\n<script>\r\nlet slideIndex = 1;\r\nshowSlides(slideIndex);\r\n\r\nfunction plusSlides(n) {\r\n  showSlides(slideIndex += n);\r\n}\r\n\r\nfunction currentSlide(n) {\r\n  showSlides(slideIndex = n);\r\n}\r\n\r\nfunction showSlides(n) {\r\n  let i;\r\n  let slides = document.getElementsByClassName(\"mySlides\");\r\n  let dots = document.getElementsByClassName(\"dot\");\r\n  if (n > slides.length) {slideIndex = 1}    \r\n  if (n < 1) {slideIndex = slides.length}\r\n  for (i = 0; i < slides.length; i++) {\r\n    slides[i].style.display = \"none\";  \r\n  }\r\n  for (i = 0; i < dots.length; i++) {\r\n    dots[i].className = dots[i].className.replace(\" active\", \"\");\r\n  }\r\n  slides[slideIndex-1].style.display = \"block\";  \r\n  dots[slideIndex-1].className += \" active\";\r\n}\r\n<\/script>\r\n\r\n<\/body>\r\n<\/html> \r\n\n&nbsp;<\/p>\n<p><img loading=\"lazy\" class=\"alignleft size-full wp-image-9426\" src=\"https:\/\/fakawee.co\/wp-content\/uploads\/2021\/12\/Picture14-3.png\" alt=\"\" width=\"3133\" height=\"2357\" srcset=\"https:\/\/fakawee.co\/wp-content\/uploads\/2021\/12\/Picture14-3.png 3133w, https:\/\/fakawee.co\/wp-content\/uploads\/2021\/12\/Picture14-3-300x226.png 300w, https:\/\/fakawee.co\/wp-content\/uploads\/2021\/12\/Picture14-3-768x578.png 768w, https:\/\/fakawee.co\/wp-content\/uploads\/2021\/12\/Picture14-3-1024x770.png 1024w\" sizes=\"(max-width: 3133px) 100vw, 3133px\" \/><\/p>\n<p>&nbsp;<br \/>\n<span style=\"font-family: Oswald; color: #ed145b;\"><strong><span style=\"font-size: 18pt;\">RELATED SERVICES<\/span><\/strong><\/span><\/p>\n<div style=\"display: flex; justify-content: space-between; flex-direction: column;\">\n<div>\n<div><a href=\"https:\/\/fakawee.cochallenge-based-innovation-sprints\/\"><img src=\"https:\/\/fakawee.co\/wp-content\/uploads\/2019\/07\/fkw_home_serv_businessmodelinnovation_01.jpg\" alt=\"headerimg\" width=\"330\" \/><\/div>\n<div>\n<p style=\"margin-top: 5px; font-weight: bold; font-size: 14px; font-family:sans-serif;\"><a href=\"https:\/\/fakawee.cochallenge-based-innovation-sprints\/\">CHALLENGE BASED INNOVATION SPRINT<\/a><\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<\/div>\n<div class=\"flybutton\" style=\"align-self: flex-end; margin-top: -70px; margin-bottom: 70px;\"><a class=\"fly-hover\" style=\"padding: 15px 30px; background-color: #ed145b; color: #ffffff;\" href=\"https:\/\/fakawee.cocontact-us\/\">Let&#8217;s Fly<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>How can we provide better services to citizens? Home &gt; Case Studies &gt; Public Sector &gt; How can we provide better services to citizens? &nbsp; PROBLEM What does digital transformation mean for the public sector? How can we use agile techniques to support innovation in the public sector? Fakawee collaborated with ESADE Business &amp; Law [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":10468,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[161,162,147],"tags":[],"_links":{"self":[{"href":"https:\/\/fakawee.co\/wp-json\/wp\/v2\/posts\/8474"}],"collection":[{"href":"https:\/\/fakawee.co\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/fakawee.co\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/fakawee.co\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fakawee.co\/wp-json\/wp\/v2\/comments?post=8474"}],"version-history":[{"count":5,"href":"https:\/\/fakawee.co\/wp-json\/wp\/v2\/posts\/8474\/revisions"}],"predecessor-version":[{"id":11121,"href":"https:\/\/fakawee.co\/wp-json\/wp\/v2\/posts\/8474\/revisions\/11121"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/fakawee.co\/wp-json\/wp\/v2\/media\/10468"}],"wp:attachment":[{"href":"https:\/\/fakawee.co\/wp-json\/wp\/v2\/media?parent=8474"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/fakawee.co\/wp-json\/wp\/v2\/categories?post=8474"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/fakawee.co\/wp-json\/wp\/v2\/tags?post=8474"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}