CASE STUDIES
INNOVATION IN PROFESSIONAL SERVICES

CASE STUDIES
INNOVATION IN PROFESSIONAL SERVICES

DESIGN THINKING WORKSHOP

How might we innovate in financial and legal services?

______

ALTERWORK PROFESIONAL & LEGAL SERVICES

The digital transformation is changing the core of the professional services industry. How will technology impact our business model and how can we innovate to remain relevant and competitive?

CHALLENGE

Professional services such as financial and legal services are evaluating the impact of technology on their businesses and business models.

Some of the key challenges include:

o    How can professional services reinvent their service offering and create new business models?

o    What services are customers really looking for and how can we add value?

o    What does the digital transformation mean for the future of our business?

These are some of the challenges that the participants are grappling with in their organisations.

APPROACH

o    A diverse groups of different management levels from various companies participated in a workshop.

o    Fakawee facilitated a Design Thinking teaser workshop where participants were given an innovation challenge to solve in diverse teams.

o    Fakawee guided the participants through the different steps of the process from understanding the problem, to sharing ideas and creating a solution.

OUTCOME

o    Participants experienced the application of Design Thinking in an immersive workshop.

o    Participants applied the basic tools of the methodology in a limited time with limited resources.

o    They visualised and shared their ideas and experienced the value of experimenting in short cycles.

o    The workshop helped participants to think about the problems from the customer’s perspective. It also helped them to gain insights about how they may create value for their clients in the future.

   

   

    RELATED SERVICES DESIGN THINKING & INNOVATION WORKSHOPS

 

At AlterWork we have been fortunate to work with Fakawee in several projects. Nanita empathises with the needs of her customers and motivates teams to obtain concrete results through innovative techniques such as Design Thinking

 

______

JORDI ESTALELLA PARTNER, ALTERWORK

WHERE WE ARE

Vía Augusta, 29 6th floor
08006 Barcelona (Spain)

GET IN TOUCH

hello@fakawee.co
+34 676 577 604

Contact form